FAQ and which desk to use

Q1

Can I open a trading account on this site?

No. Community membership and official trading account registration are separate processes. Signing up here lets you post, comment and read the members-only board; it has nothing to do with actual trading. A trading account must be opened by you on the official INFINOX application screens, where you will see the providing entity, the terms and the service scope that applies to you. This community plays no part in reviewing account applications and cannot influence an approval or a rejection.

Q2

Can I ask about deposits and withdrawals here?

You can, but we will not be able to answer. Deposits, withdrawals, identity verification and unlocking a trading account are handled only through official support. We have no access to account records and cannot see the status of a request. Above all, never post an account number, a screenshot of your trade history or a photo of your ID on a board or in a comment, as that exposes your personal data outright. You should also never send funds to a community operator or to a personal account. We will never contact you first asking for a transfer.

Q3

Will you install MT4 or MT5 for me?

We do not. Installing the software, logging in to your account and any remote access must be done by you. What we can point you to is the official download route and the security checks worth running before you install. Do not use an installer received through a search advert or a messenger; use only the official page and official app stores. If someone asks you to install remote-control software, that request is itself a warning sign. Once installed, practise placing, modifying and closing orders on a demo account first.

Q4

Can I use an automated trading EA?

Whether it is allowed depends on your account, the platform and the broker, so check the current rules in the official documents. Even where it is permitted, the technical and financial risk is entirely yours. An EA can malfunction, lose its connection, or place far more orders than you expected. Before running it live, check the instrument, the session, fills and the manual stop procedure on a demo, keep logs, and decide in advance when and how you will halt it. No EA guarantees a profit, and a backtest result does not mean future performance.

Q5

A translation looks wrong.

The homepage and guide pages are translated by hand, but some wording may still read oddly or have drifted in meaning. If you spot any, tell us the page title, the original sentence and the language you had selected, and we will correct it. Posts and comments written by members are not translated and appear exactly as written. And for anything where precision matters, such as legal, cost, product or risk wording, do not rely on the translation alone; check the official original as well.

Q6

Can I copy the content?

Copyright and terms differ by source, so check first. The articles and diagrams written by this site may be referred to freely as long as you cite where they came from. However, full external articles, paid research and images from official materials are things we do not copy either, and you should not reproduce them without permission. When posting here, it is safer to include a link to the source plus your own summary rather than pasting the original in full.

Q7

Is membership free?

Yes. There is no charge to join the community or to use the boards. When registering you only need to enter the minimum information required to run the boards, and no field asks for a trading password or card and bank details. If you see a screen or message asking for those, it did not come from us: do not respond to it and let the desk know.

Q8

If I follow the posts here, will I make money?

No. The posts, comments and diagrams on this site are general information and learning material, not investment advice or trade signals. Even with the same rules, the outcome changes with your entry timing, the spread, how the order fills and the size of your account. A writer past results do not indicate your future results, and with leveraged products you can lose your entire deposit. Whatever you read, check the reasoning, the date and the opposite case, and decide for yourself.

Q9

Where do I get the HP-COSMOS EA?

Contact the community desk and we will guide you. You need to register with the referral code and then include your own account ID in your message so we can verify it; once confirmed, we send the EA by email. The build confirmed so far runs on MetaTrader 5 against the NAS100 M5 chart. For XAUUSD, FX and BITCOIN we check the requirements and compatibility of each product first, then advise case by case which EA can be purchased and where it applies. Prices and terms may change without notice.

Q10

Can I get personal investment advice from the community?

You cannot, and we do not give it. Telling someone to buy or sell a particular instrument, promising returns, or offering to manage an account on someone behalf are all prohibited in this community. If you receive such an offer, do not act on it no matter who the person claims to be, and report it to the desk. If you need advice that takes your own finances and goals into account, the right place to look is a qualified independent professional.

Q11

What gets a post or comment removed?

Posts promising fixed returns or protected capital, posts that expose personal data such as account numbers, ID documents or contact details, posts that reproduce full articles or images without permission, and posts recommending that others buy or sell a particular product may all be removed. The aim is to protect the financial information of the poster and of everyone else, and where possible we ask for an edit before removing anything. If you are unsure whether something fits, ask the desk before you post it.

Q12

How soon will I get a reply?

We work through messages to the desk in order and reply as we reach them. Membership, board usage, content and partnership questions are handled here, but trading accounts, deposits, withdrawals and identity verification are outside what we can do, so we will point you to official support. Even if a reply takes a while, never send passwords, verification codes, ID documents or card and bank details for any reason. We do not ask for them, and anyone who does is impersonating us.