[FAQ] Why was my pending order or stop loss not filled at the price I expected? > Questions and answers

Category: Trading Basics

Short answer
An order is triggered when the reference quote for the buy or sell side reaches the condition, and in a gap or a fast-moving market it can be filled at the next available price rather than at the price you specified. Check the order type, the Bid/Ask, the trading hours of the symbol and the platform journal, and if something is wrong contact official support with the trade number.

Before you act
Policies, trading conditions, operating hours and screens are subject to change. Before doing anything with a live account, check the latest information in the official Client Area and with official support, and do not post passwords, PINs, ID documents or account numbers on a public board.

Source verified: 2026-08-16
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