[FAQ] What are the customer support hours, and how do I ask outside them? > Questions and answers

Category: Accounts and Security

Short answer
Support channels and operating hours are subject to change. Check the current hours on the live chat, the help desk and the official support page in the official Client Area, and outside support hours leave your enquiry and wait for a reply. Do not send passwords, PINs or ID documents through this community or through unofficial messengers.

Before you act
Policies, trading conditions, operating hours and screens are subject to change. Before doing anything with a live account, check the latest information in the official Client Area and with official support, and do not post passwords, PINs, ID documents or account numbers on a public board.

Source verified: 2026-08-16
https://infinox.oopy.io/bestqa/support